Withdrawal

Right of withdrawal

If you are acting as a consumer (i.e. as a natural person who places an order for a purpose that cannot be attributed primarily to your commercial or independent professional activity), you have a right of withdrawal in accordance with the legal requirements.

Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The period begins on the day the contract is concluded.

To exercise the right to cancel, you must inform us (espoto GmbH, Am Luftschiffhafen 1, 14471 Potsdam, phone: 030 555 700 481, email: buchung@mytabgame.com) of your decision to cancel this contract by a clear statement (e.g. letter, fax or e-mail).

To meet the deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from the contract, we will refund all payments we have received from you – including the delivery costs (except for the additional costs if you have opted for a delivery other than the cheapest standard delivery) – at the latest within fourteen days from the day on which we receive your withdrawal.

For the refund, we will use the same means of payment that you used for your original payment, unless we have expressly agreed otherwise with you. You will not incur any additional costs for the repayment.

If you have requested that the service should begin during the withdrawal period, you must pay us a reasonable amount. This is based on the proportion of the services already provided by the time of your withdrawal compared to the total scope of the contractually agreed service.

– End of the withdrawal policy –

Your right of withdrawal expires prematurely if you or another person has redeemed the app access or ticket code received in one of the espoto apps and started the mytabgame product during the withdrawal period.

There is no right of withdrawal for contracts for services in connection with leisure activities if the contract provides for a specific date or period for performance.

The right of withdrawal also expires prematurely if we – i.e. espoto GmbH – begin to perform the contract after you have expressly agreed to this and confirmed that you are aware that your right of withdrawal expires at the beginning of the performance of the contract. We can make the conclusion of the contract dependent on your consent and confirmation.